Shipping Policy
Shipping Policy
We’re committed to getting your order to you as quickly and smoothly as possible. Here’s everything you need to know about our Australia-wide shipping process:
Processing & Dispatch
- Same-Day Dispatch: All orders placed before 12PM AEST on business days are shipped out the same day.
- Orders placed after 12PM or on weekends/public holidays will be dispatched on the next business day.
Shipping Rates
- Free Standard Shipping for all orders over $100 AUD.
- For orders under $100:
- Standard Shipping: Flat rate of $9.95 AUD
- Express Shipping: Flat rate of $14.95 AUD
Estimated Delivery Times
Shipping is handled by Australia Post, and delivery times are estimated as follows:
- Standard Shipping: 2–6 business days (metro) / 4–10 business days (regional & remote)
- Express Shipping: 1–3 business days (metro) / 2–5 business days (regional & remote)
Note: Delivery times are estimates and may vary due to factors outside our control.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your delivery in real-time.
Shipping Restrictions
- We ship Australia-wide, including to PO Boxes and Parcel Lockers.
- Some remote areas may experience longer delivery times.
Lost, Delayed or Damaged Orders
If your order hasn’t arrived within the expected timeframe, or if it arrives damaged, please contact us and we’ll help resolve the issue as quickly as possible.